Privacy Policy | Melbourne Stone Construction
Effective Date: Octorber 07, 2026
1. About this policy
Melbourne Stone Construction ("we", "us", "our") respects your privacy. This policy explains how we collect, use, store and disclose personal information through our website (melbournestoneconstruction.com.au) and in the course of running our business. We aim to handle personal information in line with the Australian Privacy Principles in the Privacy Act 1988 (Cth).
2. What we collect
We only collect information that is reasonably necessary for our business. This may include:
Contact details: your name, email address, phone number and suburb or project address
Project details: information you share about your project, such as plans, photos, measurements, budget and timing
Website usage data: information collected automatically when you visit our site, such as pages visited, device and browser type, approximate location and referring website
You don't have to give us your personal information, but if you don't, we may not be able to respond to your enquiry or provide a quote.
3. How we collect it
We collect personal information when you:
fill in the contact form on our website
email, phone or message us, including through Instagram or Facebook
meet with us on site or engage us to do work
We may also collect information from third parties, such as builders, architects or designers who refer you to us.
4. How we use it
We use your personal information to:
respond to enquiries and prepare quotes
plan, carry out and manage your project
send invoices and handle payments
follow up on work we've completed
understand how people use our website so we can improve it
meet our legal and insurance obligations
We will not use your information for marketing unless you have agreed to it, and you can opt out at any time.
5. Cookies and analytics
Our website uses cookies and similar technologies to keep the site running smoothly and to understand how visitors use it. We may use analytics tools that collect anonymous or aggregated data about website visits. You can disable or delete cookies in your browser settings, although some parts of the site may not work as intended.
6. Who we share it with
We do not sell or rent your personal information. We may share it with:
subcontractors, suppliers and other trades involved in your project
service providers who help us run our business, such as website hosting, email, accounting and payment providers
our professional advisers and insurers
government bodies or others where required or authorised by law
7. Overseas storage
Some of our service providers, including our website host, may store data on servers located outside Australia, such as in the United States. Where this happens, we take reasonable steps to ensure your information is handled securely and in a way consistent with this policy.
8. Storage and security
We take reasonable steps to protect your personal information from misuse, interference, loss, and unauthorised access, change or disclosure. We keep information only for as long as we need it for the purposes above or as required by law, then securely delete or de-identify it.
9. Accessing and correcting your information
You can ask to access the personal information we hold about you or ask us to correct it if it's inaccurate, out of date or incomplete. Contact us using the details below and we'll respond within a reasonable time. We may need to verify your identity first.
10. Complaints
If you have a concern about how we've handled your personal information, please contact us first and we'll do our best to resolve it. If you're not satisfied with our response, you may be able to contact the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au or on 1300 363 992.
11. Changes to this policy
We may update this policy from time to time. The latest version will always be available on this page, with the effective date shown at the top.